Keyoriacompatibility-first codes

Refund boundary

Refunds and replacement evidence

Digital goods can become non-returnable after reveal or redemption, so the site explains what evidence is needed before support can replace or refund.

Use in catalog Ask support

Process

Step-by-step decision path

  1. 01

    Before delivery

    Orders can be cancelled more easily before a code, gift link, top-up, account invite, or QR payload is delivered.

  2. 02

    After reveal

    Refunds are limited once the product is revealed, sent, redeemed, claimed, or tied to an account.

  3. 03

    Invalid code review

    Support needs the exact error, redemption screen, account region, and timestamp before supplier review.

  4. 04

    Replacement decision

    A replacement is only safe when evidence shows the SKU was invalid and the buyer followed activation instructions.

Related hubs

Apply this guide to the right product family.

All hubs
Gift Card

Gift Cards & Platform Wallets

Can I redeem this card in my account country?

Open hub Steam Game

PC Games & Steam Keys

Is this actually a Steam key, and will it activate on my account?

Open hub Software

Software, SaaS & AI Tools

What access do I receive, for how long, and under which account terms?

Open hub