Before reveal / after reveal
Refund and Cancellation Policy
Refund expectations are surfaced before checkout so digital delivery does not feel like a trapdoor.
Before delivery
Orders may be cancelled or refunded before a code, gift link, account invite, QR code, or top-up has been delivered or revealed.
After delivery
After a digital product is revealed, sent, redeemed, activated, or otherwise made available, refunds are generally unavailable except where required by law or confirmed invalid by Keyoria.
Manual review
Some orders may pause for fraud prevention, supplier confirmation, or region checks before delivery.